AT Budget Guys, we are a registered NDIS provider – and proud of it!

But what specifically is a registered NDIS provider? Can anyone become one? And what services and supports can a provider provide?

In this editorial, we answer all these questions as we look at what an NDIS provider looks like.


What is the NDIS

You would have heard the term NDIS used before but in case you didn’t know, NDIS stands for the National Disability Insurance Scheme. 

Introduced in NDIS, provides necessary funding for people with permanent or significant disabilities to access support and services they require to live and enjoy their lives.

Under the NDIS, every participant has a plan for their individual needs with desired outcomes and support they will use with the funding they receive.

For NDIS participants, one of their main contact points is providers, like us.


NDIS provider

What is a provider

An NDIS provider delivers support and services that help participants achieve their desired outcomes or goals.

Providers can either be registered with the NDIS Quality and Safeguards Commission (NDIS Commission) or unregistered.

The NDIS Commission is responsible for registration requirements of providers wanting to become registered and the regulation of NDIS providers.

A provider wanting to become NDIS registered and maintain that registration must meet a number of requirements such as:

  • demonstrate compliance with the NDIS Practice Standards for a provider’s relevant registration groups (when registering, providers choose the “registration group/s” to apply for which determines the types of services and supports a provider will deliver), including through a quality audit
  • comply with the NDIS Code of Conduct in a provider’s organisation and support employees to meet its requirements
  • have an in-house complaints management and resolution system to record and manage any complaints a provider receive and support NDIS participants or other relevant concerned parties to make a complaint
  • have an in-house incident management system and notify the NDIS Commission should a reportable incident occur
  • fulfil worker screening requirements and ensure all workers have been screened

Providers that have met these specific qualities and safeguard requirements can then demonstrate this to potential participants through their registration. 

All providers undergo an audit against the NDIS Practice Standards when renewing their registration with the NDIS Commission. 

An independent approved quality auditor assesses the provider’s organisation against the components of the standards relevant to that provider’s delivered services and supports.

Depending on the provider’s registration groups, the NDIS Commission will also conduct a “verification” or “certification” quality audit.

The benefits of being a registered NDIS provider include:

  • connecting and delivering supports to a wide range of participants, including those with NDIA-managed funding
  • being part of a vibrant, innovative and competitive marketplace
  • marketing services as being a registered provider
  • extending online presence through the NDIS Provider Finder tool in the myplace provider portal
  • accessing online business systems through the myplace provider portal, including tools to manage service bookings and fast payment processing
  • accessing updates and information from the NDIS about business system and process changes, including tools and resources that providers can use to train their staff
  • access to supplementary training modules offered by the NDIS Commission.


NDIS provider

Services and supports a provider can provide

The services and support providers deliver for NDIS participants should help people with a disability “have the same things in life as other people like somewhere to live, a job, hobbies and the company of families and friends”,

NDIS participants can choose and pay for services and supports out of their individually allocated budget based on their desired outcome or goals.

Services and support for NDIS participants fall into three categories:

  1. Core
  2. Capital 
  3. Capacity building

A core service or support helps a participant complete daily living activities. 

A capital is support for an investment such as equipment, assistive technology, home or vehicle modifications and funding for capital costs.

A capacity building service or support helps a participant build their independence and skills.

Under the NDIS, participants receive funding to access “reasonable and necessary” services and supports” to help achieve their goals outlined in their plans.

These supports fall into 15 categories aligned with their purpose. 

These are:

  1. Assistance with daily life
  2. Transport
  3. Consumables
  4. Assistance with social and community participation
  5. Assistive technology
  6. Home modifications
  7. Coordination of supports
  8. Improved living arrangements
  9. Increased social and community participation
  10. Finding and keeping a job
  11. Improved relationships
  12. Improved health and wellbeing
  13. Improved learning
  14. Improved life choices
  15. Improved daily living​

Each support category is made up of many supports and services. For more information on these, view the NDIS Price Guide and Support Catalogue here.

Not funded by the NDIS are services and supports that are not:

  • is not related to the participant’s disability
  • is the same as other supports delivered under different funding through the NDIS
  • relates to day-to-day living costs that are not related to a participant’s support needs
  • is likely to cause harm to the participant or pose a risk to others
  • can be more appropriately or effectively delivered by another system, such as health or education.

If you would like more information about us, Budget Guys as an NDIS registered provider and the services and supports we provide to NDIS participants in the Mackay area call (07) 4957 5561.

The Budget Guys team